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Can I install the ACORN Superglide Stair Lift myself?
What kind of warranty does ACORN offer?
Are there any hidden costs?
What do the Digital Display Codes mean?
I've heard that circuit boards are unreliable, is this true?
How much do replacement batteries cost?
Once I've ordered an ACORN Superglide stair lift, how long will it be before it's delivered to me?
The user of the stair lift has some problems bending their knees - or the stairway is quite narrow. Will the ACORN Superglide fit?
The stairway has a turn in it. Can I still install an ACORN Superglide stair lift?
Can I work on the equipment myself?
What is the Returns Policy?
Will I be charged Tax on an ACORN stairlift?
Does Medicare cover any of the costs for buying a stairlift?
How does it compare to the Summit / AmeriGlide or Access Stair Lift?
Is this ramp compatible with my vehicle?
How does the ramp connect to my vehicle?
Will the rear hatch or barn doors still be accessible?
Can I install the ACORN Superglide Stair Lift myself?
Absolutely! In fact the ACORN Superglide Stair Lift has been designed with self-installation in mind. There is no complex or potentially dangerous mains electricity wiring to contend with - the stair lift simply plugs into your wall outlet, just like any other domestic appliance and the stair lift is attached directly to the stair treads - not the wall, so there is no unsightly damage or alteration to the structure of your home.
The ACORN Superglide Stair Lift is custom built for your stairway and all of the settings are fixed at our manufacturing plant, you will need only the most basic of tools to complete the installation.
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What kind of warranty does ACORN offer?
The heart of the stair lift, the engine and gearbox assembly is covered by a lifetime warranty. Plus, if any component should fail, due to faulty manufacture, during the first year of ownership, ACORN will replace it free of charge. After that, we can supply you with spares at very competitive rates. One point to remember though... the ACORN Superglide is a very, very reliable piece of equipment, engineered to the highest standards. We have more than 40,000 customers worldwide and problems are extremely rare.
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Are there any hidden costs?
None whatsoever. The total price quoted covers all of the equipment, including the fitting kit and a video guide to installation. Express shipping from our factory - to your door, is also included in the price.
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What do the Digital Display Codes mean?
The ACORN Superglide Stair lift is equipped with a numerical digital display, so you will always know the status of your stairlift.
I've heard that circuit boards are unreliable, is this true?
Some other stairlift companies may tell you " Do NOT buy a stairlift that contains a circuit board. Circuit boards simply do not hold up when they are constantly being vibrated and jarred. " or that circuit boards "... are delicate, highly sensitive to vibration and static electricity, and prone to failure. "
If this was true would they be used in cars, washing machines and other common-place modern electrical goods?
The ACORN stair lift are very reliable, with a phenomenally low breakdown rate. With well over 100,000 lifts installed around the world. We would not use a component that could leave our customers stranded without being able to use the stairs.
So don't believe anybody that tells you circuit boards are unreliable!
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How much do replacement batteries cost?
The batteries that power the ACORN stair lift are very common, off-the-shelf items, available from any battery supplier. With normal use, they stay good for an average of 3 years. They cost in the region of $40.00 per pair. ACORN supply the batteries for $20.00 each, plus shipping.
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Once I've ordered an ACORN Superglide stair lift, how long will it be before it's delivered to me?
We appreciate that when the need for one of our stair lifts has been realized, people want it fast! We work closely with global carrier UPS, who will deliver your ACORN Superglide within 5 working days of your order. While other companies are sending brochures - you'll be busy, regaining the freedom of your home, travelling back up and down stairs!
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The user of the stair lift has some problems bending their knees - or the stairway is quite narrow. Will the ACORN Superglide fit?
Shouldn't be a problem! We have a option called the ACORN Superglide Perch. It is particularly useful for those with limited knee articulation and for installations where the stairway is unusually narrow. If the staircase is at least 26" (66cms) wide, the ACORN Superglide Perch will do the job.
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The stairway has a turn in it. Can I still install an ACORN Superglide stair lift?
In many cases, yes. If the stairway has a sub-landing at the turn, it's often possible to fit two straight stair lifts and save yourself $$$$ on the price of one curved-rail lift. Please contact us and we will go through all of the options available to you.
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Can I work on the equipment myself?
Anybody with a reasonable level of Do-It-Yourself competence and a logical and methodical approach to practical work will be comfortable working on the ACORN Superglide. It goes without saying that technical assistance is just an e-mail or a phone call away.
What is the Returns Policy?
Stair lifts are custom made product. The track is cut to the length of your stairs and custom made based on which side of the staircase to mount the unit. As this is a custom made product, cut to your specifications, it is non returnable. Once the manufacturer has cut the track, your order becomes non-refundable. It is therefore essential that you follow the measurement guidelines, and double check before placing your order.
If you have any problems or questions we will be pleased to answer them just call our TOLL FREE number 1-866-598-2810.
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Will I be charged Tax on an ACORN stairlift?
Sales within Florida, Massachusetts, Illinois or California will be charged tax at the current rates. All Sales and Use Tax outside these states is the responsibility of the customer. This can be avoided in some states if you have doctor's prescription.
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Does Medicare cover any of the costs for buying a stairlift?
Medicare does not presently cover stairlift products.
Unfortunately, they do not consider stairlifts a “medical necessityâ€. Until this changes, all we can do is try to point the financially needy in the right direction. Hopefully the following information will assist you.
There are many organizations that provide financial assistance to people in need of medical devices not covered by Medicare or insurance.
Two good resources:
Visiting Nurses Association Tel: 1-617-737-3200.
Veran's Administration Tel: 1-800-827-1000
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How does it compare to the Summit / AmeriGlide or Access Stair Lift?
he Summit and AmeriGlide stair lifts are the same machine, simply sold under different names.
This lift and the Access stair lift (or to give it their full name ThyssenKrupp Access) are AC or mains electricity powered stair lifts.
The ACORN Stair Lift is a DC or battery powered stair lift. It may be helpful to make a direct, head-to-head comparison of these stair lifts with the ACORN Superglide 120 DC stair lift, because some manufacturers are making some very misleading claims about their own and competitors products.
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Is this ramp compatible with my vehicle?
Harmar Mobility's knowledgeable authorized dealers will be glad to discuss your needs and recommend the best product for your application.
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How does the ramp connect to my vehicle?
A: The ramp will be installed onto your vehicle via the vehicle’s hitch. A hitch is a device that is permanently attached to a vehicle to provide for towing or carrying capabilities. Harmar Mobility does not supply hitches; they can be purchased and installed through a local hitch dealer.
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Will the rear hatch or barn doors still be accessible?
A: Yes, you can access the rear of the vehicle by unfolding the ramp. To avoid having to unfold the ramp to access the vehicle, Harmar Mobility recommends the addition of the Swing Away Option, which allows you to easily pivot an unloaded, folded ramp away from the vehicle.
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